Account Management

Quality Billing

Our own billing platform enables us to offer fully customisable billing solutions to all our customers giving you the clarity of information whenever you need it.

Our online billing analysis tool allows you to access your bill through our secure server environment by using unique usernames and passwords.  Access can be restricted to separate management tiers allowing access to appropriate levels of information.

With our online tool you can view your bills at anytime anywhere, you can filter your data to show specific calls or run queries at any level giving you the precise information you need.  You can also use the tool to print off your reports as well as a VAT invoice for your accounts department. 

Account Manager

We have dedicated account managers that can help with any query you may have at any time and they are also there to ensure your company is fully briefed on all telecommunication advances and to offer support and assistance to help your company grow.

We can offer online monthly management conferences whereby we go through all your existing and proposed telecommunication needs greatly increasing our understanding of your companies usage.

Online Statistics

Our Inbound statistics allow concise reporting to aid marketing and call centre staffing and management requirements.

•        Internet browser based interface.

•        No service charge if using dial-up access.

•        A secure certificate access is available from Microsoft however monthly charges apply for the service.

•        24 x 7 Access.

•        Stats updated every 15 minutes.

•        Secure interface - Username and password control.

•        Reporting by Call, Area, Day, Month etc.

Companies can increase productivity, manage response handling and highlight any problem areas in real-time significantly improving the overall running of their company.