Go-Call - Call Recording

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Feature	Description	Setup/Rental
Bulk Voice Recording	Bulk voice recording service at network level	Ł1600/55p/1kmin

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Call Recording.

•Customers can record both their incoming calls and outgoing calls

•Calls can be listened to remotely and downloaded should they be required.

•All calls are stored on the network.

•PPM rate applies to both incoming and outgoing calls.

•All other services are compatible with recording.

How It Works

Benefits

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•Compliance to legal requirements.

•Call centre improvement – monitor and improve agent effectiveness, processes, training etc.

•“Mystery shopper” recording.

•Home worker applications.

•Dispute resolution.

•Huge savings on hardware alternatives.

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